> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wifipadi.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Email and SMS

> Send receipts, reminders and announcements from your own email and SMS accounts.

Go to **Settings → Email & messaging**. Two independent connections live here, plus the [WhatsApp assistant](/whatsapp).

| Connection               | What it sends                                             |
| ------------------------ | --------------------------------------------------------- |
| **Email delivery**       | Customer emails through your own SMTP server              |
| **Termii notifications** | Receipts, reminders and offline alerts by SMS or WhatsApp |

Neither is required to start selling. Both change what you can send, and to how many people.

## Email delivery

Without your own SMTP, essential emails still go out — welcome messages, receipts, password resets. What you cannot do is **broadcast**: announcements to your whole customer base need your own SMTP server, because the shared delivery service does not permit bulk sending.

Connect any SMTP provider — Gmail Workspace, Zoho, Brevo, Amazon SES, or your web host's mail server.

| Field               | Notes                                                                        |
| ------------------- | ---------------------------------------------------------------------------- |
| SMTP host           | e.g. `smtp.zoho.com`                                                         |
| Port                | 587 for STARTTLS, 465 for SSL/TLS                                            |
| Connection security | **STARTTLS** (usually port 587), **SSL/TLS** (usually port 465), or **None** |
| SMTP username       | Usually the full email address                                               |
| SMTP password       | An app password where your provider requires one                             |
| From email          | What customers see as the sender                                             |
| From name           | What customers see as the sender name                                        |

<Warning>
  If your provider has two-factor authentication, your normal login password will not work. Generate an app-specific password instead — Gmail and Zoho both require this.
</Warning>

<Note>
  Use a **From email** on a domain you actually control, and one that matches the SMTP account. A mismatch is the usual reason mail lands in spam.
</Note>

## Termii notifications

Termii sends your SMS and WhatsApp notifications. There is **no platform SMS fallback** — without a Termii account connected, nothing you send by SMS reaches anyone.

| Field          | Notes                                                                     |
| -------------- | ------------------------------------------------------------------------- |
| Termii API key | From your Termii dashboard                                                |
| Sender ID      | The name recipients see. Must be registered and approved by Termii first. |
| Channel        | **SMS (transactional route)** or **WhatsApp**                             |

Choose the **transactional route** for receipts, reminders and alerts. It reaches phones with Do Not Disturb enabled, which most Nigerian numbers have on by default. A promotional route silently does not.

<Warning>
  An unapproved Sender ID is rejected by Termii, not by WifiPadi. Register it in your Termii dashboard and wait for approval before relying on it.
</Warning>

## What this unlocks

| Feature                                       | Needs                                                      |
| --------------------------------------------- | ---------------------------------------------------------- |
| Welcome emails, receipts, password resets     | Nothing — these send already                               |
| Announcements by email                        | Your own SMTP                                              |
| Announcements by SMS                          | A usable Termii account                                    |
| Alerts to you (gateway offline, trial ending) | Sends by email already; add Termii for SMS or WhatsApp too |

The **Announcements** page checks both before sending and tells you which channel is unavailable, rather than reporting success having reached nobody.

## Testing

Send yourself an announcement to a single location before using either at scale.

* **Email that never arrives** is nearly always the wrong port for the chosen security setting, or a `From email` that does not match the SMTP account.
* **SMS that never arrives** is nearly always an unapproved Sender ID, or a promotional route being blocked by Do Not Disturb.