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Customers

Go to Customers to see everyone who has connected to your WiFi. Search by name, email, or phone, and filter with the tabs: Each row shows the plan they are on, with the time left and, on a data-capped plan, the data left. Select any customer to open their page. You see their total spent, their current plan, their devices, their payment history, and their recent sessions. From a customer’s page you can use Give access to grant a plan without recording a payment — see Payments and revenue.

Correcting contact details

Customers can open Your profile → Edit profile in the WiFi portal or their account page to change their name or WhatsApp phone number. They must enter their current password to save. The phone number must not already belong to another customer in your business; international numbers should start with + and the country code. The WhatsApp assistant uses the saved number to find their account. Customers cannot change their own email. A manager, owner, or platform administrator can open Customers → select the customer → Edit customer details to correct their name, WhatsApp phone number, or email address. Confirm the details with the customer before saving. Viewers and operators cannot make these changes. Phone numbers and email addresses must be unique within your business; phone formatting and email letter case do not make them different contacts. Only fields you change are saved. If someone else changes one of those fields while your form is open, refresh the page and review their change before trying again. Name and phone corrections keep the customer’s existing login working. The WhatsApp bot finds the customer using their updated phone number. All corrections are recorded in the audit log. After an email correction, the customer signs in with the new address and their existing password. Old account sessions and emailed sign-in or reset links expire. Their plan, wallet, devices, and purchase history stay intact, and the change is recorded in the audit log.

Customers without an email

Guests sign up with an email and a phone number. A guest who has no email ticks I don’t have an email and signs up with their phone number alone. They sign in with that number and their password, their page says No email, and they get no email receipts or reminders. They cannot reset a forgotten password by email, so they ask you. A manager, owner, or platform administrator opens the customer and selects Get password reset link, then sends the link to the customer on WhatsApp. The link works once and expires in two hours. Anyone holding it can set the password, so send it only to the customer’s own number. Operators cannot get the link. To give the customer email resets, add their address with Edit customer details.

Answering “where did my data go?”

Open the customer. Two cards answer most usage complaints, and they show the same figures the customer sees on their own account page.
  • Daily usage · last 30 days — how much they used each day. A day reading No traffic really had none; Not measured means the day falls before measuring started for your workspace, not that nothing was used.
  • Plan history — every plan they have bought. Open one to see each device’s sessions on it: when it Connected, Until when, when Data last moved, and the State — for example Still connected, or Ended on login page for a device that joined the WiFi but never got past the portal. Times when the venue’s gateway was down are marked as well.
The Daily usage card on a customer's page, a bar for each day of the last 30 days showing how much data they used
A customer's Weekly 5 GB plan opened in Plan history, showing a timeline with a gateway outage and a table of sessions: three on their phone, one still connected, and one on their laptop that ended on the login page
A plan that ran out sooner than the customer expected usually shows a device they forgot was connected — a laptop left syncing, or a second phone — or a day of heavy use. If Data last moved is long before the plan ended, they were not using it at the end. Go to Settings → Guest access → Sign-up link (owners only) and turn on Let customers sign up from a link. It is off until you do. With it on, you can copy one link for the whole business and one for each location, and share them anywhere, for example on WhatsApp. A person who opens a link can create an account without being on your WiFi, then top up and buy a plan. A location link puts the new customer in that location. Anyone with the link can create an account. Sign-ups are limited to 20 per hour per network, and email addresses are not verified. Turn the switch off and the links stop creating accounts.

Devices

Go to Devices for every device your gateways have seen, across your network. A device is identified by its MAC address, which is how the gateway recognises a returning phone or laptop without asking the customer to log in again. The number of devices allowed on one purchase is set per plan, in the Devices field. See Set up your account.

Sessions

Go to Sessions to see connections rather than customers. Use the tabs:
Only authorized traffic counts toward a customer’s data allowance. A device sitting on the captive portal without paying does not use up anyone’s plan.
A large Pre-login count next to a small Authorized count means people are seeing your payment page and not buying. Check your prices, and check that your payment provider is connected and working.