Customers
Go to Customers to see everyone who has connected to your WiFi. Search by name, email, or phone, and filter with the tabs:
Select any customer to open their page. You see their total spent, their current plan, their devices, their payment history, and their recent sessions.
From a customer’s page you can Assign data plan to grant access without recording a payment — see Payments and revenue.
Correcting contact details
Customers can open Your profile → Edit profile in the WiFi portal or their account page to change their name or WhatsApp phone number. They must enter their current password to save. The phone number must not already belong to another customer in your business; international numbers should start with+ and the country code. The WhatsApp assistant uses the saved number to find their account.
Customers cannot change their own email. A manager, owner, or platform administrator can open Customers → select the customer → Edit customer details to correct their name, WhatsApp phone number, or email address. Confirm the details with the customer before saving. Viewers and operators cannot make these changes. Phone numbers and email addresses must be unique within your business; phone formatting and email letter case do not make them different contacts.
Only fields you change are saved. If someone else changes one of those fields while your form is open, refresh the page and review their change before trying again. Name and phone corrections keep the customer’s existing login working. The WhatsApp bot finds the customer using their updated phone number. All corrections are recorded in the audit log.
After an email correction, the customer signs in with the new address and their existing password. Old account sessions and emailed sign-in or reset links expire. Their plan, wallet, devices, and purchase history stay intact, and the change is recorded in the audit log.
Devices
Go to Devices for every device your gateways have seen, across your network. A device is identified by its MAC address, which is how the gateway recognises a returning phone or laptop without asking the customer to log in again. The number of devices allowed on one purchase is set per plan, in the Devices field. See Set up your account.Sessions
Go to Sessions to see connections rather than customers. Use the tabs:Only authorized traffic counts toward a customer’s data allowance. A device sitting on the captive portal without paying does not use up anyone’s plan.