Who can do what
Delivery history
Emails and text messages WifiPadi sends for your workspace are listed here — receipts, password resets, expiry reminders, announcements, team invitations and router alerts — with the recipient masked. Filter by status, by Email or SMS, and by date with Since. Select a message to see each attempt and anything the provider reported back.Incidents
When a gateway goes offline, an incident opens here on its own — you do not create them. It stays open until the gateway comes back, and the whole history is kept: when it dropped, when someone acknowledged it, when it recovered.
Select an incident to Acknowledge it — so the rest of your team can see someone is on it — and to set Assigned staff. The list shows open incidents by default; switch the status filter to see recovered ones.
Planned maintenance
If you know a site will be down — the ISP is changing the line, you are moving the router — schedule it first. Under Planned maintenance on the Incidents tab, give a Reason, pick a Location (or All locations), and a Start and End in your own timezone. A window can last up to seven days. Cancel window ends one early. An outage inside a window is labelled Planned maintenance and never escalates, so your team is not chasing work you planned.A maintenance window does not tell your customers anything. To warn them, send a Planned maintenance announcement as well.
Support tickets
Signed-in customers can ask you for help from the portal: they open their account, choose Support, and fill in a Subject, what happened, and — optionally — which purchase it is about. They can follow your replies on the same page. Each request arrives on the Support tickets tab. Select one to read the conversation and answer under Reply to customer.
Set Assigned staff so two people do not answer the same customer. A ticket linked to a purchase shows which one, so you can check it under Payments before you reply.
Internet quality
Your gateways check, every five minutes, whether they can reach two public addresses (1.1.1.1 and 8.8.8.8), and report how many of the checks were lost. Select a gateway to see the last day hour by hour.- Loss near 0% is healthy. Steady loss usually means a problem upstream — the ISP, or the line into the building.
- A Nano Pi also reports latency (how long a reply takes). A MikroTik reports loss only, so latency reads Latency not reported.
- These are tiny checks, not speed tests. They use almost no data, and they cannot tell you how fast the line is.
- Some networks block these checks entirely. 100% loss with customers browsing happily means that, not an outage.
Regional settings
Timezone and Date locale decide how dates and times appear on this page and in your customers’ Support page. They do not change billing, reports, or when anything happens — only how a time is written. The labels themselves are not translated. They are set from your country when your workspace is created. Change them here if your venues are somewhere else.SMS delivery reports
If you send SMS through your own Termii account, Termii can tell WifiPadi when each message actually reaches a phone — that is what turns Accepted by provider into delivered.1
Copy the callback address
SMS delivery reports shows a path that begins
/api/v1/billing/termii/. In your Termii dashboard, set the webhook (delivery report) URL to https://connect.wifipadi.com followed by that path.2
Set a signing secret
Choose a long random secret in Termii, then paste the same one into New signing secret here and select Save secret. WifiPadi ignores any report that is not signed with it.