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Go to Payments to see every payment across your business. Payments go straight to your own Paystack, Flutterwave, Squad, or PalmPay account — WifiPadi never holds your money. If you use Instant Payments instead, they pass through WifiPadi’s payments partner on the way to your bank account.

Payment status

Each payment carries one status. Only Successful payments count toward your revenue. Use the tabs above the table to filter by status. Select Failed to see attempts that never became money — this is the fastest way to reconcile the WifiPadi total against the transaction list in your provider dashboard.
A high number of failed payments at one location usually means a payment problem, not a customer problem. Check that your provider webhook URL is set — see Set up your account.

Reconciling with your provider

Your provider dashboard shows every attempt. WifiPadi shows confirmed money. To compare them:
  1. Go to Payments and select the Successful tab.
  2. Compare the total against the settled or successful figure in your provider dashboard — not against the total number of transactions.
  3. If the figures still differ, check the Pending tab. A payment stuck on pending usually means the webhook URL is missing or wrong.

Gross, fees and what actually lands

Your provider takes a fee out of every online payment before it settles to your bank. WifiPadi shows you both numbers.
  • The Payments list has a gross / net toggle. Gross is what the customer paid; net is what reaches you after the provider’s fee.
  • Selecting a payment shows its fee and settlement breakdown.
  • The monthly statement carries both, so your figures agree with your bank rather than with the price list.
The fee shown is the one your provider reported for that specific payment, not a percentage we assumed. Where a provider never reported one — an offline sale, or an older payment — WifiPadi estimates it from that market’s published rates and rounds the estimate against itself, so the payout it shows you is never flattering.
Cash, POS and bank-transfer sales you record by hand carry no fee, because no provider touched them.

Record a cash or transfer sale

When a customer pays you in cash, by POS, or by bank transfer, record it so your reporting stays accurate and the customer gets access.
  1. Go to Payments.
  2. Select Record manual payment at the top of the page. In the form that opens, choose the customer, plan, gateway and registered device.
  3. Select the payment method: Cash, POS, Transfer, or Other.
  4. Enter an amount only if it differs from the plan price. Leave it blank to charge the plan price.
  5. Select Activate access.
This creates a successful payment and turns on the customer’s access immediately.
The Record manual payment form with a customer, the Daily 1 GB plan, the Front Desk gateway and the customer's phone selected, Cash chosen as the payment method, and the Activate access button
Recording a manual sale needs the Operator role or higher. See Team and security.

Give access without taking payment

To grant access without recording money — a guest, a staff member, a replacement for a failed payment — go to Customers, select the customer, and select Give access. There are two ways to describe what they get: The dialog says No payment is recorded, so your revenue figures are untouched.

When the customer already has a plan running

If the customer has a plan running, the dialog asks what to do with it: Add to it is the right choice for a customer who ran out early, or one whose plan you want to extend without them losing the devices they have already connected. Choose Replace it only when you want to start them over. The button changes with your choice: Add to plan, Replace plan, or Give access when nothing is running.
The Give access dialog for a customer whose Monthly Unlimited plan is running, with Add to it selected, Custom amount chosen and 2 GB of data to add, and a note that no payment is recorded
For an allowance that should repeat on its own — staff who get 10 GB every month — set up a recurring data grant rather than doing this by hand.

Customer wallets

A customer can top up a balance and spend it on plans later. The top-up is the moment money reaches you, so that is when it counts as revenue. A later plan purchase from that balance gives the customer access but adds no new money — it is already yours. This is why the What sells here card on a location page can show more than Cash collected. Both numbers are correct; they answer different questions. See Read your dashboard.