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Connect your own WhatsApp business number and your customers can check their balance, renew a plan and get a payment link without opening the WiFi portal. Useful when someone has run out of data and can no longer load the portal page. Go to Settings → Email & messaging → WhatsApp Cloud bot.
Only the workspace owner can save these credentials. Managers and operators can see the section but not change it.

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What your customers can do

Once connected, a customer messages your number and replies with a number: Plain words work too — buy, renew, plans, data, balance, wallet, help. Sending menu or 0 always returns to the main menu. Paid plans come back as a checkout link. When the payment succeeds the plan activates on its own — the customer does not have to come back to the chat.

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What you need from Meta

This uses Meta’s WhatsApp Cloud API, so you need a Meta app with WhatsApp added and a phone number registered to it. From the Meta App Dashboard, collect four values:
The number you connect must not be attached to the WhatsApp Business app on a phone. Meta only allows a number to be used in one place — moving it to the Cloud API signs it out of the app.

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Connect it

1

Paste the four values

Fill in Phone number ID, WhatsApp Business Account ID, Permanent access token and Meta app secret.Business phone (for display only) is what your team sees in the dashboard. It does not affect routing.
2

Save

Click Save Cloud API. The callback URL and verify token appear underneath once saved.Saved secrets show as ••••••. Leaving those fields blank keeps the existing value — you only retype a secret when you are replacing it.
3

Point Meta at your webhook

In the Meta App Dashboard, go to WhatsApp → Configuration and paste in the Callback URL and Verify token shown on the settings page.Then subscribe to the messages field. Without that subscription Meta accepts the webhook but never sends anything to it, and the bot stays silent.
4

Turn it on

Tick Enable this tenant’s purchase bot and save again. The card header reads Connected once the number, token, app secret and the enabled tick are all in place.
5

Send a test message

Message your business number from a phone that is registered as one of your customers. You should get the menu back.

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Free-plan activation

If you offer a free plan, choose how the bot hands it out. A free plan is still once per person either way. Someone who has already claimed it is told so and offered the paid list instead — the bot is not a way around a limit the portal enforces.

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Who the bot will talk to

The bot answers people it can identify. A customer is matched by the phone number they message from, against the number on their account. Anyone it cannot match gets:
I couldn’t find an account for this WhatsApp number. Please message us from the phone number used during registration.
Two things cause that on an account that does exist:
  • The number differs from the one they registered with. A second SIM, or a number saved in a different format.
  • Two customers share one phone number. The bot refuses rather than guess, because guessing would show one person another person’s wallet.
Fix either from Customers, by correcting the phone number on the account.

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Prices follow the customer’s site

If you run more than one site, the bot offers the plans sold at that customer’s site — not every price list you have. The portal knows the site because the guest is standing on its gateway. WhatsApp only has a phone number, so the site recorded on the customer’s account stands in for it. A customer with no site recorded sees your business-wide plans.

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Troubleshooting

Check the messages subscription in Meta → WhatsApp → Configuration. An unsubscribed webhook is the most common cause: Meta verified the URL, so it looks correctly configured, but no message is ever delivered.Then confirm Enable this tenant’s purchase bot is ticked and the header reads Connected.
You saved a temporary access token. Replace it with a permanent system user token from Meta Business Settings.
The number they messaged from does not match the number on their account, or two accounts share that number. Correct it on the customer’s profile.
Plans follow the site recorded on their account. Check that field on the customer, and that the plan is on sale at that site.
Meta controls the WhatsApp chat header, not WifiPadi. It shows the business name on the Meta account that owns the number. Replies themselves use your workspace name.
The bot handles buying and account questions. It is not a support inbox — reply 5 gives the customer your support contact details so a person can take over.